Payment & Delivery

Payment

We accept payment by credit/debit card, PayPal, Apple Pay, G pay, Clearpay, Amazon Pay or bank transfer. If you pay by bank transfer it can take up to 3 days for funds to clear, orders will only be dispatched once we have received cleared payment.

Standard UK Mainland Delivery

Please be aware that during peak trading times (eg Black Friday, Christmas etc) deliveries may take a couple days longer than usual due to volume of parcels couriers receive

Standard UK mainland delivery is £3.99. Orders are typically dispatched within 1-2 working days of your order being placed and will be shipped via 2-5 working day courier. Where a tracking number is supplied by the courier this will be sent to you in your dispatch confirmation. Delivery times are an estimate and not a guarantee. Non UK Mainland addresses (Scottish Highlands, Isle of Wight, Isle of Man, Channel islands etc) will take a day or two longer and cost slightly more (down to the couriers, not us), please ensure you choose the correct postage at the checkout, orders with the incorrect postage rates may be cancelled.

Free standard UK Mainland Delivery when you spend £40.00 or more. Must spend over £40.00 after any other discount has been applied. Postage discount will show at checkout for all qualifying baskets. 

We use DPD, Evri or Royal Mail to deliver orders, they operate on a 2-5 working day service AFTER dispatch however it is usually much quicker. 

Please be aware that sometimes services may take longer than advertised, especially during peak periods - as well as at the moment with the current COVID-19 situation. Service times are not guaranteed but are an estimate. 

Working days are Monday - Friday and do not include Saturdays, Sundays or any Bank/Public Holidays

Please note if a courier cannot deliver your package they will either leave it with a neighbour or in a "safe place", in some instances they may take it to the nearest parcel collection point to be collected (eg DPD). If they can't, it will be returned to their depot. The courier should leave a calling card to let you know they couldn't deliver it and what has happened to it. If they cannot deliver it after several attempts, or it is not collected from them, they will return it to us. If this happens you will be charged for the original delivery and for re-delivery.

If your item does not arrive within 7 working days of being dispatched please contact us so we can open a case with the courier. Please be aware that it can take up to 28 for the courier to investigate and we unable to refund any orders until their investigation is complete. 

Please note if you change your safe space, or place of delivery from your shipping address, or give the courier new instructions for the delivery of your parcel or any other circumstance where you give the courier new delivery instructions after we have dispatched your item we cannot be held responsible if your parcel subsequently goes missing. 

If your order arrives damaged please either reject the delivery as damaged or sign for the package as damaged and then contact us as soon as possible

Delivery fees are non-refundable.