Payment & Delivery

Payment

We accept payment by credit/debit card, PayPal, Apple Pay, G pay, Klarna, Clearpay, Amazon Pay or bank transfer. If you pay by bank transfer it can take up to 3 days for funds to clear, orders will only be dispatched once we have received cleared payment.

Standard UK Mainland Delivery

Standard UK mainland delivery is £2.99. Orders are typically dispatched within 1-2 working days of your order being placed and will be shipped via 2-4 working day courier. Where a tracking number is supplied by the courier this will be sent to you in your dispatch confirmation. A 1-2 working day courier service is also available, but the dispatch time remains the same. Delivery times are an estimate. Where a courier does not offer a service to your address we will use Royal Mail 2nd class post, which may take a few days longer (eg Scottish highlands etc.). Our courier does not currently offer a service to UK non-mainland addresses, where possible we will use Royal Mail however this can be considerably more expensive (anything over 2kg starts at £9.79!)

We use a parcel locker service to send our parcels and we consider your order as dispatched once it is placed in the locker. Where we use the post office or a drop off point it is dispatched once it is scanned in to the delivery network.

Please be aware that sometimes services may take longer than advertised, especially during peak periods - as well as at the moment with the current COVID-19 situation. Service times are not guaranteed but are an estimate. 

Working days are Monday - Friday and do not include Saturdays, Sundays or any Bank/Public Holidays

Please note a courier will attempt several times to deliver your package, if they cannot deliver your package they will either leave it with a neighbour or in a "safe place". If they cant, it will be returned to their depot. In any of these cases they should leave a calling card, and attempt to deliver it up to 3 times. If after the 3rd attempt they cannot deliver it they will return it to us. If this happens you will be charged for the original delivery and for re-delivery.

If your order arrives damaged please either reject the delivery as damaged or sign for the package as damaged and then contact us as soon as possible - we are unable to help with damaged deliveries if they are not signed for as damaged or rejected.

Delivery fees are non-refundable.